Malaysian cartoonist who was pushed to Memen after his ‘improbable’ microwave received caught within the restore store for months – AsiaOne
You never really notice what you have until it’s gone – especially if it’s a trustworthy kitchen appliance.
A Malaysian has not had a microwave oven in his household for three months and the blues about the lack of the all-in-one hit him so hard that he went to Facebook on Tuesday (September 15) to share his ailments .
According to the story, he sent the Toshiba microwave oven, which was still under warranty, for repair after it stopped working. It was also a top-notch machine, wrote Crazy Rich Guy cartoonist Nixon Siow – the “good stuff”. Based on the pictures he shared, he owns a Toshiba ER-LD430C (W) microwave oven, a multifunctional model that can also grill, steam and bake.
According to Siow, Toshiba’s customer service agents in Malaysia have yet to return the oven, even though it was sent for repair three months ago.
It also took a lot of hunting, says the cartoonist. In a screenshot of a message between him and a customer service representative, he mentioned that the microwave oven was being replaced with a brand new one. But the person responsible still has to return to Siow despite multiple follow-up examinations.
The man even came personally to the Toshiba Sales and Service Center in Shah Alam, Selangor to request an update on his case.
When will it be done? I don’t know, they didn’t give me a specific date either, ”he wrote.
In the meantime, Siow produced a number of memes specific to his concerns, which turned out to be pretty awesome.
In response to inquiries from AsiaOne, Toshiba Malaysia said the case has now been resolved.
“The service team stated that they answered the customer by phone after receiving the WhatsApp messages. An appointment was made for an appointment on Tuesday, September 22nd, which they agreed to,” the company noted.